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operation process, and very logical. However, behind the "rational" logical judgment and operation logic of such a system, the "emotional" part of serving customers is lost. During the entire life cycle of a service ticket, there will be a lot of "perceptual" information exchanges. Whether it is the description of the matters provided during the creation of the work order, or the behavioral actions to track the progress later, such as the content of the message, the number of messages, the interaction behavior of other communication channels, etc., they are all


expressions of the user's perceptual emotions.  attention to Afghanistan WhatsApp Number by the existing operation system platform, nor has it been collected and summarized and implemented into customer service operation activities. The "perceptual" part of the information will, in many cases, transform the nature of the service work order itself, from an ordinary service work order to an important high-priority work order. If not handled properly, it will greatly affect customer satisfaction and even cause high business losses. For example, the default





SLA for a heating warranty is a -hour general service order. However, in actual warranty cases, if there are newborns or elderly people at home in winter, the customer urgently needs a stable heating supply to maintain daily life. Or, in a certain insurance declaration case, the customer has contacted the customer service staff many times to handle the matter, but the problem has not been resolved, and the customer relationship has become very tense.