Automate the process of keeping consumers informed

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Chatbots created by ChatGuru can be configured to be proactive and initiate conversations with your users. The moment the robot recognizes the behavior you designated, it sends a message to the user with updates, suggestions, or guidance relevant to where that particular customer is in the purchasing process. Keeping consumers happy and loyal is one of ChatGuru's top priorities, so they take a proactive approach to creating connections with their customers. 4. Provide a mixed service model Chatbots can be useful, but they should not completely replace human agents in customer service. To be effective, they need to work together. Because chatbots can automate routine activities, your customer support team will have more time to focus on complex issues. There are certain situations where human agents must take the lead because of their greater value contribution or because they are more difficult to address. 5. Maximize human workforce efficiency ChatGuru offers your team a variety of effective tools in addition to the automated benefits already mentioned.

Using our program, you can plan when messages will be sent to the chat, and they will be sent automatically. One of the system's features is the ability to schedule messages. The agent can pre-schedule a message to be sent to the customer at a later time and date, even if no agent is available to handle the customer's query at that time. ChatGuru's smart automatic funnel is another standout feature. The tool tracks the customer's progress through the sales funnel. Your team will be Industry Email List able to better track the percentage of leads that are ready to receive quotes, the number of customers who have dropped out, and the number of leads that have already converted. Your team can also save frequently used responses in the Quick Replies section . Chat can have its own shortcut configured by the user or system administrator. This way, our high-tech system will automatically fill in the gaps so the agent doesn't have to type entire sentences in response to routine requests.



The agent can also use ChatGuru's search filters and message search to find multiple discussions, resulting in a more responsive, scalable, and proactive customer service experience. An additional feature of ChatGuru is the ability to add private notes to conversations with contacts, which can only be seen by administrators and agents. This “summary” of the workday can be left by the employee so that the agent handling the case the next day does not need to reread the entire conversation to get an idea of the subject. Finally, the importance of data in creating a more integrated proactive experience can be emphasized. All data collected from chats carried out on the ChatGuru platform are saved in a database from which reports can be retrieved at any time. Consequently, your team will be able to analyze customer feedback to adjust company messaging.